Support
Free Agent Consulting Customer Support Program
Our Customer Support Program is designed to provide reliable, efficient, and high-quality assistance for our customers. We prioritize customer satisfaction by offering comprehensive support through multiple channels and ensuring prompt resolution of issues.
Support Channels
Customers can access support through the following methods:
Email Support: Available 24/7 for inquiries and technical issues.
support@freeagentconsult.com
Phone Support: Direct help for urgent matters
Response & Resolution Times
We classify issues based on severity and provide the following response times:
Critical Issues: Response within 1 hour, resolution within 24 hours.
High Priority Issues: Response within 4 hours, resolution within 48 hours.
Standard Issues: Response within 8 hours, resolution within 72 hours.
Escalation Process
If an issue is not resolved within the designated timeframe, it will be escalated to higher-tier support specialists, ensuring a faster resolution.
Customer Success Resources
Beyond troubleshooting, we offer proactive support:
Training Sessions: Live and recorded tutorials for optimal software use.
Quarterly Reviews: Performance check-ins to maximize efficiency.
Dedicated Account Managers: Personalized guidance for enterprise clients.